ZÜCA FAQs

ZÜCA warrants that your ZÜCA products are free of defects in materials and craftsmanship. This warranty does not cover normal wear and tear, accidental damage, misuse, improper care, riding your ZÜCA or product alterations. For more information on ZÜCA’s Warranty Policy, visit our Warranty Page. Warranty applies to the ORIGINAL PURCHASER ONLY.

We encourage you to have fun with your ZÜCA and you should feel free to customize it. However, keep in mind that any modifications made to your ZÜCA Frame or Insert Bag may void the warranty on the product.

ZÜCA will accept returns or exchanges of unused product purchased within the last 30 days, using the following procedures:

• Complete and submit a return request through the portal located on our RETURNS & EXCHANGES page.
• Our Customer Service Team will review your return request and RMA number will be provided upon approval. The RMA number will help us to know who the return is coming from, and will expedite the return process.
• Please write your RMA number on the outside of the box if using your own carrier for return.
• Costs for return shipments are the responsibility of the customer.
  
• Ship your unused ZÜCA item/s in the original packaging to:

ZÜCA Returns 
320 S Milpitas Blvd 
Milpitas, CA 95035

PLEASE NOTE:

• If your product was purchased from a retail store or a website other than zuca.com, please inquire about your return from the original place of purchase.
• Returned goods must be in perfect, unused condition with all original parts and tags.
• Returns must be made within 30 days of purchase.
• After 30 days, we are unable to accept returns for any reason other than manufacturing defects.
• Costs for return shipments are the responsibility of the customer. We recommend using a trackable shipping method.
• We may choose to reject the delivery of your package if you don't have an RMA number.
• Restocking fees may apply.
• Custom/personalized items are not eligible for return. 
• Refunds will be processed within 5-7 business days upon receipt of the return.

Need Assistance?

If you prefer to speak to a representative, please call our Customer Service Department at 800-799-6548.

If you find that your ZÜCA has a defect, there are two options available.

• If your ZÜCA is covered by our warranty, visit our Warranty Policy page.
• If your ZÜCA is outside of the warranty period, visit our Replacement Parts page.

If you find that the zipper is broken, it is not defective. Our zippers are self-repairing. Run the zippers back and forth until the teeth of the zippers align themselves, linking the rows together. After the rows have linked together then the zipper has repaired itself.

Thank you for your service! ZÜCA is offering a 25% discount to the military and veterans of the Armed Forces as well as First Reponders. In order to qualify, please send in verification of proof of your service or occupation through the GOVX ID portal located in the shopping cart during checkout.

Need assistance? Please contact our Customer Service Department at 800-799-6548, or email us at customerservice@zuca.com

The Military and First Responder discounts are offered solely through ZÜCA, Inc. and does not apply to any of our Authorized Retailers.

From time to time we run promotions on ZÜCA’s Facebook & Instagram pages. We also offer special promotions via email. Please subscribe at the bottom of the page to receive emails with promotions and information on new product launches.

All promotions at www.zuca.com and ZÜCA’s Facebook & Instagram pages are offered solely through ZÜCA, Inc. and do not apply to any of our Authorized Retailers.

We have authorized resellers throughout the country. To search for a local authorized reseller near your location visit our Store Locator. You can also place your order online at zuca.com.

If your shipping address is within California, sales tax will be applied to your order. Sales tax is based on ZUCA’s corporate location, in Milpitas, California. If your shipping address is outside of California, sales tax is not applied to your order. Shipping costs vary based on shipping method and distance of travel. We offer *free ground shipping on orders over $100 within the 48 contiguous United States. Expedited shipping is also available. Rates are provided during checkout.  

*ZÜCA Free Shipping Terms and Conditions: Online purchases totaling $100 or more. This offer applies only to Standard Shipping within the 48 contiguous U.S. (excluding PO/APO/FPO/DPO shipping addresses), for eligible ZUCA merchandise purchased online at zuca.com. Only the total value of eligible merchandise (after any permitted discounts are taken) can be applied toward the $100 minimum. Customers are responsible for taxes and Rush Delivery upgrade fees for 2-Day Express and Next Day Delivery. This free shipping offer cannot be applied toward past purchases. This offer may not be redeemed for Business Sales orders.

Orders are shipped from our California distribution center and typically leave our warehouse within 1-3 business days from the time your order is placed. Standard orders will be shipped via ground shipping method. To the west coast, it will take approximately 2 business days for your package to be delivered. To the east coast, it will take approximately 5 business days. As always, weather permitting.

Expedited shipping methods are available including 3 Day Select, 2nd Day Air, or Next Day Air delivery. Rates vary based on service level.

• Cut-off time for expedited shipping is 2:00 PM PST. If your order is placed after 2:00 PM PST, it will ship the following business day.
• Delivery schedules are calculated using business days, Monday - Friday. For example, a 2nd Day Air delivery, which will take 2 business days, shipped on a Friday will arrive on Tuesday. The day of shipment does not count as transit time.
• Next Day Air that ships on a Friday will arrive the following Monday.
• We do not guarantee the performance of any freight carrier with selected shipping methods.

International shipping, via USPS Priority Mail or USPS Express Mail, will ship within 1-3 business days after the order is placed.

When your order leaves our warehouse, you will receive an email notification that includes tracking information. Keep your email handy until your package is received.

Email shipping notifications may get flagged as spam - please check your spam folder.

ZÜCA has several models to suit your style and sizing. Some are assembled units and others may require some assembly.

• The ZÜCA Flyer is an assembled unit that comes with pouches and a matching travel cover.
  Download a copy of the Flyer packing tips for your ZÜCA Flyer Travel.
• The ZÜCA Pro is an assembled unit that comes with pouches and a matching travel cover.
  Download a copy of the Pro packing tips for your ZÜCA Pro Travel.
• The ZÜCA Sport Frames and Sport Insert Bags are sold separately.
• The ZÜCA Pet Carrier Frames and Pet Insert Bags are sold separately.
• The ZÜCA All-Terrain Cart is an assembled unit.
• The ZÜCA Disc Golf Cart is an assembled unit that comes with disc golf rack and pouch.
• The ZÜCA Backpack Cart & Backpack Cart LG are assembled units that accommodate many bag/backpack makes and sizes.
• The ZÜCA Trekker Cart & Trekker LG Carts are assembled units with an integrated insert bag with upper and lower compartments.
• The ZÜCA Transit Cart is an assembled unit with an integrated insert bag on a top shelf and open storage on the bottom.
• The ZÜCA EZ Cart is an assembled rolling frame and shelf to hold a variety of disc golf backpacks and bags.
• The ZÜCA Cornhole Sport & Pro are the perfect rolling storage solutions for cornhole bags and necessities.  Plus it provides a portable seat wherever you go!  Pro models are TSA compliant for air travel.
• The ZÜCA Pickleball Sport & Pro models provide an instant seat and mobile storage solutions for all your pickleball gear to and from the courts.  Pro models are TSA compliant for air travel.

ZÜCA has several models that provide a variety of uses.

• For travel, the ZÜCA Flyer and the ZÜCA Pro are both FAA compliant and fit in airplane overhead compartments.

Read about TSA’s rule on liquids.

Read about TSA’s tips on carry-on baggage.

Check with your airline for their regulations about carry-on luggage.

• For daily activities, the ZÜCA Sport is the perfect bag that requires minimal care. The two wheels in the back mean it will glide over curbs and stairs.  This is a very popular and versatile model with a variety of use cases including Cornhole and Pickleball versions. 
• For your pet, the ZÜCA Pet Carrier is the perfect size for your furry friends that weigh 15 lbs. or less.
• For outdoor adventures, the ZÜCA All-Terrain smoothly carries your gear off-road over rugged terrain.
• For disc golf players, the ZÜCA Disc Golf Cart packs everything you need to hit the course and take a seat when you need it!
• For disc golf players and outdoor adventures, the ZÜCA Backpack Cart and ZÜCA Backpack Cart LG turns your bag or backpack into a rolling cart for use on disc golf courses and any outdoor terrain.  The ZÜCA Compact Disc Golf Cart is great for women or junior players as well as anyone who doesn't want to carry a lot of discs.
• Our integrated disc golf models, the ZÜCA Trekker, Trekker LG and Transit, provide removable insert bags with various compartment sizes and configurations to accommodate different storage needs. 
• The ZÜCA EZ Cart provides a solution to take the load off your back and shelves any size backpack or bag to roll on the course and beyond.  Additional storage space under the seat is perfect for items that require easy accessibility.

The fabric is coated with 2 layers of polyurethane which make the insert bag water repellent but not waterproof. Light rainfall, will bead off of the insert bag. A heavy downpour, however will soak the bag. ZÜCA offers rain covers for the ZÜCA Sport, All-Terrain and Disc Golf models.

When using soap or detergent on a fabric treated with a water repellent coating, there is risk of losing some repellency. Sunlight also diminishes the coating material. The repellent on our bags is very resistant to soap, most household solvents and sunlight.

Clean ZÜCA Frames using a sponge or soft cloth and mild detergent. Scrub gently, rinse and wipe dry. We have two different frame finishes. The Sport model is "Powder Coated” resulting in a non-toxic finish, more durable than paint. Using abrasive cleansers, steel wool or SOS pads may change the look of the finish. Magic erasers are recommended for difficult scuff marks.

Clean ZÜCA Insert Bags using a cloth/brush and mild detergent. Rinse and let air dry. Insert Bags can be removed from the frame for cleaning. We recommend letting the ZÜCA Insert Bag dry, while in the frame, to retain shape.

ZÜCA offers a black Sport Frame that has non-flashing-wheels. If you already have a Sport Frame, non-flashing wheels can be purchased separately. For more information visit the Replacement Parts page. Wheels on the ZÜCA Flyer and the ZÜCA Pro models do not light up. Flashing wheels can be purchased separately. For more information, visit the Replacement Parts page.